summary://
core-skills://
Office 365 & Copilot Administration
Windows Systems Administration
macOS & Linux (Working Proficiency)
Group Policy & User Account Management
Firewall Configuration & Management
DNS Configuration
VPN Setup & Support
PowerShell Scripting
Power Automate
Hardware & Electronics Diagnostics
Remote & In-Person Technical Support
Root-Cause Analysis
experience://
DHL Express — Operations Agent / Field Services Supervisor
2020 – Present- Supervise field services operations, supporting both day-to-day technical issues and broader operational continuity
- Completed a Service Quality Manager stretch assignment, taking on expanded responsibility for quality and process oversight
- Directly assisted the BIT Exp Team with the GCA 7.2 rollout on Zebra TC58 scanners, supporting deployment, troubleshooting, and end-user readiness
- Serve as a front-line point of contact for diagnosing hardware and software issues, communicating clearly with stakeholders to resolve problems quickly
Worldwide Flight Services — Admin Supervisor / Manager on Duty
2017 – 2020- Operated under DHL Express and Amazon Prime Air ground support contracts, overseeing administrative and operational functions
- Acted as Manager on Duty, coordinating across teams to resolve issues and maintain smooth shift operations
- Built a foundation in cross-functional communication and rapid issue resolution in a fast-paced logistics setting
education://
California State University, Chico — B.S., Computer Animation and Design
2012 – 2017Completed an additional Information Technology pathway alongside primary coursework
interests://
Vintage Computer Restoration
Battery Pack Rebuilding
Microcontroller Resets
3D Printing
references://
Wayne Johnston
Area 2 Operations Manager, DHL Express — Santa Clara, CA